Gaming communities need leaders who can keep people safe, but most community managers and moderators get no training before they start. Players expect freedom along with protection from harassment and hate, while leaders are learning on the job, often unprepared for what they face. In partnership with Dr. Rachel Kowert, these two studies reveal the gap between what players need and what leaders can deliver.
Players want freedom to be themselves and leaders who step in when things get toxic. Nearly half have seen their community leaders completely unprepared.
Community leaders are protectors, problem-solvers, and culture-builders rolled into one. Most get no training before starting, and more than half face situations they are not ready for.
Read Train Them Or Lose ThemRead Don't Tell Us What To Do
